Terms of service

Last updated: 21 February 2026

By accessing or using our website and services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our site.

1. About us

RememPaw (“we”, “us”, “our”) sells personalised pet memorial products online.
Our website is located at www.myremempaw.com (the “Site”).

You can contact us via email. 

By using this Site, you confirm that you are at least the age of majority in your jurisdiction, or that you are using the Site with the consent of a parent or legal guardian.

3. Use of the Site

You agree to: 

  • Use the Site only for lawful purposes.
  • Not attempt to interfere with or disrupt the Site or its security.
  • Not use the Site to transmit any harmful code, spam, or abusive content.

    We may suspend or terminate access if we believe you have violated these Terms.

    4. Products, personalisation and availability

    Our products are personalised, often using photos, names and dates that you provide. 

    Product descriptions, images and prices are subject to change at any time without notice.

    We reserve the right to discontinue any product at any time.

    We make reasonable efforts to display colours and details accurately, but cannot guarantee that your device’s display shows colours perfectly.

    5. Orders and payments

    By placing an order, you offer to purchase a product under these Terms.

    We may refuse or cancel any order (for example, due to suspected fraud, errors in pricing or availability, or inappropriate content in the personalisation).

    Prices are shown in GBP unless otherwise stated and may change without notice.

    You authorise us and our payment providers to charge the payment method you provide for the full order amount, including any applicable taxes, duties and shipping fees.

    If we cancel an order after payment, we will issue a refund to your original payment method.

    6. Personalisation content you provide

    You are responsible for ensuring that all photos, text and other content you upload:

    • Are accurate (including spellings, names and dates).
    • Do not infringe any third‑party rights (for example, copyright or privacy rights).
    • Are not unlawful, abusive, hateful, or otherwise inappropriate.

      By submitting content, you:

      • Grant us a non‑exclusive, worldwide licence to use, reproduce and adapt that content solely for the purpose of creating and fulfilling your order.
      • Confirm that you have all rights and permissions needed to grant this licence.

        We may refuse or cancel orders that contain content we deem offensive, infringing or otherwise inappropriate.

        7. Shipping

        Shipping options, costs and estimated delivery times are set out in our Shipping Policy, which forms part of these Terms. By placing an order, you agree to the Shipping Policy and understand that delivery times are estimates only. Delays caused by carriers, customs or events outside our control do not constitute a breach of these Terms.

        8. Returns, refunds and replacements

        Our Refunds, Returns & Replacements Policy forms part of these Terms and explains:

        • When personalised items are and are not eligible for a refund or return.
        • How to submit a request using our return and refund request form.
        • What remedies are available if an item is faulty, damaged or not as described.

          By placing an order, you acknowledge and agree to that policy.

          Nothing in these Terms affects any mandatory consumer rights you have under the law in your country (including UK/EU/US rights in relation to faulty or misdescribed goods).

          9. Prices, taxes and duties

          We reserve the right to amend prices without notice.

          Taxes, duties and other charges may be applied depending on your location and will be shown at checkout where possible, or may be collected by customs or the delivery provider.

          You are responsible for any additional charges imposed by customs or local authorities, unless we explicitly state otherwise.

          10. Intellectual property

          All content on the Site (including text, graphics, logos, images, videos and layout) is owned by or licensed to us and is protected by intellectual property laws.

          You may not copy, reproduce, modify, distribute or use any part of the Site or its content except:

          • As allowed by these Terms, or
          • With our prior written permission.

            11. Third‑party services and links

            Our Site may contain links to third‑party websites or use third‑party services (for example, payment providers or apps). We are not responsible for the content, policies or practices of those third parties. Your use of their services may be governed by their own terms and privacy policies.

            12. Limitation of liability

            To the fullest extent permitted by law:

            • We are not liable for any indirect, incidental, special or consequential damages, including loss of profit, revenue, data or goodwill, arising from your use of the Site or products.
            • Our total liability for any claim arising out of or relating to these Terms or our products will not exceed the amount you paid for the relevant order.

              Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, for death or personal injury caused by negligence, or for defective products under mandatory consumer law).

              13. Indemnity

              You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of:

              • Your breach of these Terms.
              • Your misuse of the Site.
              • Any content you submit for personalisation that infringes third‑party rights or breaches the law.

                14. Privacy and cookies

                Your use of the Site is also governed by our Privacy Policy which explain how we collect, use and protect your personal data and how we use cookies and similar technologies.

                15. Changes to these Terms

                We may update these Terms from time to time. When we do, we will change the “Last updated” date at the top of this page. The version in force at the time you place an order or use the Site will apply.

                Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

                16. Governing law and jurisdiction

                These Terms are governed by the laws of England and Wales, without regard to conflict‑of‑laws rules.

                If you are a consumer and live in the UK or EU, you may also be entitled to bring claims in your local courts and under your local mandatory laws.

                17. Contact information

                If you have any questions about these Terms, please contact us via email using our web form.