Frequently Asked Questions
Find answers to commonly asked questions or contact us directly.
MemoryLamp
Will my photos print clearly?
Please ensure the photos you send are of high quality. We’ll let you know if image quality looks too low before we make your lamp.
How many photos can I have on my MemoryLamp?
You can have five photos.
What is the process for submitting photos?
The process is exceptionally quick and easy.
During the purchase process, you will be prompted to enter the pets name, years, a short message and upload five images.
The hardest part is deciding what photos to send.
Does the MemoryLamp it take batteries?
The lamp is powered with a USB cable that can be plugged into any USB power source.
Although batteries cannot be inserted directly into the lamp, if you have a good power bank with a USB port, you may be able to power the device that way too.
How is the MemoryLamp powered?
For convenience, the lamp is powered by a USB cable. Simply plug directly into any USB power source.
How big is the MemoryLamp?
The lamp is 20cm/7.9" tall and 14.5cm/5.7" tall.
NameFrame
Do I need to submit a photo for the NameFrame?
The NameFrame allows you to insert your own photo when it arrives. This gives you the flexibility to change it as often as you wish, and also means you do not have to submit a photo when purchasing.
How big is the NameFrame?
There are two sizes available:
Medium
21.7cm/8.54" x 16.8cm/6.61
Large
24.4cm/9.61" x 19.2cm/7.56"
General
How long does shipping take?
All our products are made to order.
Production is usually 3–5 working days, plus delivery time depending on your location and time of year.
We find that most UK customers receive their lamp within 7-10 days, but we ask you to allow 14 days in total.
For customers outside the UK, we ask you to allow a little longer.
Can I return a personalised item?
Because our products are made personally for you, we can’t accept change‑of‑mind returns.
We will replace any item that arrives damaged, is faulty, or with a mistake.